Privacy Policy

Who we are

neuralspank.com (LLC), acting as the service provider operating through electronic commerce, provides access on our website to identification and other legally required information. See: Про електронну комерцію, Закон України "Про електронну комерцію".

• Company: neuralspank.com
• Legal form: LLC
• Address: 12A Shovkovychna St, Kyiv, 01021, Ukraine
• Contact email: contact@neuralspank.com
• Phone: +380 954 699 3440
• EDRPOU (registration code): 43846420
• Representative: Anna Fischer, Managing Director

What data we collect

When you use our festival trip planning features and submit a redirect lead/booking request, we may collect the information you provide in the form, such as:

• name
• email address
• phone number
• trip/booking details you enter in the request

We may also process website identifiers (for example, technical identifiers used to maintain website functionality). If personal data is processed, we handle it in line with the Law on Personal Data Protection, including transparency and, where applicable, consent. See: Про захист персональних даних.

How we use your data

• To process your request and respond with relevant options regarding your festival trip planning.
• To enable consumer rights enforcement by providing necessary, accessible, accurate, and timely information before concluding a distance contract (where applicable). See: Про захист прав споживачів.
• To operate and secure the website (e.g., troubleshooting, fraud prevention, and compliance).

Redirect lead/booking request flow

If you submit our contact/lead request, the submission redirects you to a thank-you page. The final endpoint is controlled by the website owner/assembler; we do not change this flow from the form itself.

Legal basis and personal data protection

Where we process personal data, we comply with the requirements of the Law on Personal Data Protection, including transparency and, when required, obtaining consent. See: Про захист персональних даних.

Data sharing

We may share personal data only as needed to provide services and complete the request flow, and only with parties acting under appropriate safeguards (e.g., service providers that support hosting, analytics, or customer communications). We do not sell your personal data.

Any relevant data sharing is carried out in accordance with applicable Ukrainian data protection rules. See: Про захист персональних даних.

Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy (including responding to your request), and then delete or anonymize it in line with applicable requirements.

Your rights

Under Ukrainian personal data protection rules, you may have rights related to access, correction, and other requests concerning your personal data. To exercise your rights, contact us using the details below. See: Про захист персональних даних.

Language and advertising

Commercial information/services offered through the internet in Ukraine must be provided in Ukrainian (with other-language versions allowed, but the Ukrainian version must be at least as complete and load by default for users in Ukraine). See: Закон України "Про забезпечення функціонування української мови як державної", Закон України «Про забезпечення функціонування української мови як державної».

If any content on the website is considered advertising, it must be identifiable as advertising and must not mislead consumers in ways prohibited by law. See: Про рекламу, Закон України "Про рекламу".